Terms and Conditions
Belsize Park Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Belsize Park Man and Van provides man and van, removals, delivery, loading, and related services within the United Kingdom. By making a booking or using our services, you agree that you have read, understood, and accepted these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Belsize Park Man and Van.
1.2 "Customer" or "you" means the person, firm, or organisation requesting or using the services of the Company.
1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, delivery, or related services provided by the Company.
1.4 "Vehicle" means any van or vehicle used by the Company to carry out the Services.
1.5 "Goods" means any items, belongings, furniture, boxes, equipment, or other property transported or handled by the Company in the course of providing the Services.
2. Scope of Services
2.1 The Company provides man and van and removal-style transport services primarily within its service area, with journeys starting or ending in that area or nearby locations, and to other destinations across the UK by prior agreement.
2.2 The Services may include loading, securing Goods in the Vehicle, transporting, unloading, and where agreed in advance, limited assistance with packing or furniture positioning.
2.3 The Company does not undertake long-term storage, specialist fine art handling, or any activity requiring a specific licence unless expressly confirmed in writing.
3. Booking Process
3.1 Bookings must be made directly with the Company. A booking is only confirmed when the Company has provided a clearly agreed date, time, and price or pricing structure, and you have accepted these Terms and Conditions.
3.2 The Customer must provide accurate information when making a booking, including but not limited to:
(a) collection and delivery addresses;
(b) access details at each address, such as floor levels, lifts, stairs, parking restrictions, and distances to the property;
(c) an accurate description of the Goods, including volume, estimated number of boxes, large or heavy items, and any fragile or high-value items;
(d) any special handling requirements or risks that may affect the performance of the Services.
3.3 The Company reserves the right to amend the price or decline the booking if the information provided is inaccurate or incomplete, or if it becomes apparent that the Services requested are substantially different from those originally agreed.
3.4 Where a time window is provided for arrival, it is an estimate only. The Company will make reasonable efforts to attend within the agreed time frame but accepts no liability for delays caused by traffic, weather, road closures, vehicle breakdown, or other circumstances beyond its reasonable control.
4. Estimates and Pricing
4.1 Pricing will typically be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.
4.2 Estimates are given based on the information you provide. If the actual work exceeds the scope, distance, time, or effort reasonably expected from the information supplied, additional charges may apply.
4.3 Extra charges may be incurred in circumstances including but not limited to:
(a) significantly greater volume or weight of Goods than advised;
(b) unexpected access issues, such as long carrying distances, stairs, or lack of lift;
(c) waiting time caused by keys not being available, properties not being ready, or delays in gaining access;
(d) additional pick-up or drop-off points requested on the day;
(e) congestion charges, tolls, parking charges, or fines resulting from instructions given by the Customer.
4.4 All prices quoted are exclusive of parking fees, congestion charges, tolls, and similar third-party charges, unless specifically stated otherwise.
5. Payments
5.1 Unless agreed otherwise in writing, payment for the Services is due immediately upon completion of the job, or in advance for fixed-price bookings or longer-distance moves.
5.2 The Company accepts payment by methods it specifies from time to time, which may include card payments, bank transfer, or cash, subject to availability and agreement at the time of booking.
5.3 For larger jobs or where specified by the Company, a deposit may be required to secure a booking. Deposits are usually non-refundable once paid, except where the Company cancels the booking without offering a reasonable alternative.
5.4 Where payment terms are agreed for business Customers, invoices must be settled within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate, together with any reasonable costs of collection.
5.5 The Company may refuse to load or transport Goods, or may withhold delivery, if payment is not made in accordance with these Terms and Conditions.
6. Cancellations and Amendments
6.1 If you need to cancel or amend a booking, you must notify the Company as soon as possible.
6.2 For standard bookings, if you cancel with at least 48 hours notice before the agreed start time, any deposit paid may, at the Company’s discretion, be refunded in full or applied to a future booking.
6.3 If you cancel with less than 48 hours notice, the Company reserves the right to retain part or all of any deposit and may charge a cancellation fee to cover lost time and costs.
6.4 Same-day cancellations or cancellations after the team has already been dispatched may be charged up to the full quoted amount, depending on circumstances and the extent of work already undertaken.
6.5 If you need to change the date, time, or details of the booking, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability or the same price. Changes may be treated as a cancellation and rebooking at the Company’s discretion.
6.6 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff illness, or unsafe conditions at the collection or delivery address. In such cases, the Company will seek to reschedule the booking within a reasonable time but will not be liable for any indirect or consequential loss.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) ensuring that the Goods are properly packed, secured, and ready for transport, unless packing has been expressly agreed as part of the Services;
(b) ensuring that Goods are adequately protected and that drawers, doors, and loose parts of furniture are secured;
(c) supervising the loading and unloading where necessary, and checking that all Goods are loaded and unloaded before the Vehicle departs;
(d) ensuring that there is suitable access and parking at both collection and delivery addresses, and arranging any required permits or authorisations.
7.2 The Customer must not request the Company to transport or handle any item that is illegal, dangerous, or prohibited, including but not limited to firearms, explosives, flammable liquids, chemicals, perishable goods, live animals, or cash and securities.
7.3 The Customer must inform the Company of any item that is particularly fragile, unusually heavy, or of high value, and must provide sufficient information to allow the Company to handle it safely.
8. Waste and Disposal Regulations
8.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will not remove household refuse, builder’s rubble, hazardous waste, or any material requiring a specific waste licence, unless explicitly agreed and compliant with law.
8.2 If the Service involves disposal or delivery of items to a recycling centre or similar facility, the Customer is responsible for ensuring that the Goods are lawful to dispose of and are correctly declared.
8.3 The Company may refuse to remove or transport any Goods it reasonably believes may breach waste regulations, present a health and safety risk, or be unlawful to carry.
8.4 Any additional costs incurred as a result of the Customer’s failure to comply with waste or environmental regulations, including penalties or charges levied by third parties, shall be borne by the Customer.
9. Liability and Insurance
9.1 The Company will take reasonable care when handling and transporting Goods, but the Customer accepts that normal risks associated with moving and transport cannot be entirely eliminated.
9.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount per job, subject to any insurance the Company maintains and any specific limits notified to the Customer.
9.3 The Company will not be liable for:
(a) loss or damage arising from inadequate or improper packing by the Customer;
(b) pre-existing damage, defects, wear and tear, or inherent weaknesses in items, including particle board or flat-pack furniture which may not be suitable for moving when assembled;
(c) minor scuffs, marks, or scratches that are reasonably associated with moving large items through restricted spaces;
(d) loss of or damage to items of high value, such as jewellery, cash, important documents, collections, antiques, or works of art, unless such items have been declared and specifically accepted in writing;
(e) any loss of profit, income, business, or indirect or consequential loss arising from delay, damage, or failure to perform the Services.
9.4 The Customer is encouraged to arrange their own suitable insurance cover for the Goods, especially where items are of high value or where additional protection is required.
9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within seven days of completion of the Services. The Customer must provide details of the claim and, where applicable, evidence of value and damage.
10. Access, Parking and Obstructions
10.1 The Customer is responsible for ensuring that a suitable parking space is available near the property to allow safe loading and unloading. Any parking restrictions, time limits, or special conditions must be disclosed in advance.
10.2 If suitable parking cannot be obtained, the Company may, at its discretion, either:
(a) park at a reasonable distance and charge for the additional time and effort involved in carrying Goods; or
(b) decline to proceed with the job where parking is unsafe or unlawful, in which case cancellation charges may apply.
10.3 The Customer is liable for any parking charges or fines incurred as a direct result of instructions given by the Customer, or where permits have not been arranged despite prior agreement.
11. Delays and Events Beyond Control
11.1 The Company will use reasonable efforts to carry out the Services in accordance with any agreed timetable, but time is not of the essence unless expressly agreed in writing.
11.2 The Company shall not be liable for any delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to extreme weather, traffic incidents, road closures, civil unrest, accidents, illness, vehicle breakdown, or acts of third parties.
12. Complaints
12.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with the Company as soon as possible so that it can be addressed promptly.
12.2 The Company will review reasonable complaints made in good faith and will seek to reach a fair resolution, which may include corrective work or, where appropriate, a partial refund, subject to the limitations of liability set out in these Terms and Conditions.
13. Data Protection and Privacy
13.1 The Company will only collect and use personal data necessary for arranging and carrying out the Services, handling payments, and managing bookings and enquiries.
13.2 Personal information will be handled in accordance with applicable UK data protection laws. The Company will not sell your personal data to third parties.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15. General Provisions
15.1 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
15.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, agreements, or representations.
